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Dealing with Customer Complaints – The ‘Act Now’ Policy

A business coach, when explaining to a group of entrepreneurs how to deal with a dissatisfied customer, asked how serious is the following customer complaint? (Add complaint here_________________.) Answers ranged from an easy fix to unrecoverable. The coach replied the actual seriousness can be immaterial; it depends on how long you wait to deal with [...]

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How To Be An Extra-Special Manager

Regardless of how “normal” you may regard your business and how you run it, you may have a unique set of traits that can set you apart as a manager. It may be the way you interact with others or your ability to sell anything to anyone. It may be a bit subtler than that. Bringing that little bit extra to managing a business can make a significant difference in how your company operates and how you are perceived as a manager and boss. Bringing something extra to the table can give you a hands down advantage.

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How Luck Figures Into Things

It isn’t all about an MBA, a solid investment from somewhere or how innovative you may be. Luck is a factor, and most successful business people believe that luck had something to do with their success. What’s interesting about this is that the average person in a full-time job or even in a small business puts education first and discounts luck as a factor.

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Skills Entrepreneurs Lack

Most entrepreneurs are focused. They are goal oriented, and they are generally persuasive. These are all good qualities to have in business. It’s what they lack that is often most telling.

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Businesses That Learn Grow

Many small business owners don’t see themselves as particularly innovative. A very good approach for all entrepreneurs is to be observant, always test things out and assess what works and doesn’t work. In the end, it’s learning the basics that pay off for small businesses.

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How to Keep Employees Happy Without Raises

Sometimes, especially in this economy, raises are out of the question. Sometimes the money isn’t there. However, employees are not just there for salary increases. There are many way to keep a staff happy without throwing money their way.

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How to Change Your Company

There comes a time when change is essential for many businesses. It may be as a result of a new product line, or entering new markets. It may have to do with a needed overhaul just to tweak things. Whatever the reason for needing change, it’s difficult.

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The Importance of Goals

It’s probably safe to say that the first goal set by every new business owner is to survive the first year, let alone the first few months. Assuming the company is still standing once that goal is reached, there are important goals that have to be set. Goal setting is about revenue and it’s also about ideas and innovation. It’s about employee retention and about product or service offerings.

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Good Leaders: A Balancing Act

In a business environment leader know that staff members should be given regular training to upgrade their skill sets. Great leaders know that it doesn’t stop there. Training and upgrading skills is something that also applies to them.

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What True Entrepreneurs Have in Common

There are millions of business people, entrepreneurs. The world is full of them, but how many are the real deal? How many are true, died in the wool entrepreneurs? You may be surprised to know that in reality there are very few. Very few actually embody all the real attributes of a true entrepreneur. There are things that set the real ones apart.

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Are You Appreciated as a Leader?

Do you get the recognition you think you deserve? Are you putting in endless days and weeks only to feel overlooked as a leader? Do you feel that talent you have is unappreciated? Well join the club. This is a complaint heard round the world from leaders in all kinds of businesses. There are always reasons for this.

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What Employees Really Say About You

You talked about your boss, right? You probably talked about your boss a lot. Well then know this, you employees are talking about you, probably all the time. Regardless of how open you think things are in your business, there’s a lot that they will never say to you. Salary The first thing on their [...]

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How to Build Strong Teams

Building strong, effective teams is challenge number one for most businesses. It all comes down to assembling a collection of people who can work together to deliver the most effective outcome.

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The Management Skills Entrepreneurs Need

Being a successful entrepreneur means knowing how to manage. This can be learned. Very few business people step up to the plate with a built-in set of management tools.

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How to Balance Your Work Life

Entrepreneurs learn quickly that there is no such thing as a 9 to 5 workday. There are both privileges and sacrifices involved with running a business.

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How to Ruin a Business

A few seemingly harmless things can contribute to undermining everything you’ve built in your business.

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Get Real

When you first start out it’s natural to expect things to be challenging, but still within reach. In reality, the challenges are usually bigger.

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