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Dealing with Customer Complaints – The ‘Act Now’ Policy

A business coach, when explaining to a group of entrepreneurs how to deal with a dissatisfied customer, asked how serious is the following customer complaint? (Add complaint here_________________.) Answers ranged from an easy fix to unrecoverable. The coach replied the actual seriousness can be immaterial; it depends on how long you wait to deal with [...]

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Businesses That Learn Grow

Many small business owners don’t see themselves as particularly innovative. A very good approach for all entrepreneurs is to be observant, always test things out and assess what works and doesn’t work. In the end, it’s learning the basics that pay off for small businesses.

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How to Keep Employees Happy Without Raises

Sometimes, especially in this economy, raises are out of the question. Sometimes the money isn’t there. However, employees are not just there for salary increases. There are many way to keep a staff happy without throwing money their way.

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How to Break Out of Your Funk

It happens. We face disappointment all the time in life. We sometimes allow that to take us into long running funks, which can’t help you or your business. Sadness and frustration can get the most of anybody, but it’s not unusual. The problem is that this is all a distraction that will take you away [...]

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The Importance of Goals

It’s probably safe to say that the first goal set by every new business owner is to survive the first year, let alone the first few months. Assuming the company is still standing once that goal is reached, there are important goals that have to be set. Goal setting is about revenue and it’s also about ideas and innovation. It’s about employee retention and about product or service offerings.

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What True Entrepreneurs Have in Common

There are millions of business people, entrepreneurs. The world is full of them, but how many are the real deal? How many are true, died in the wool entrepreneurs? You may be surprised to know that in reality there are very few. Very few actually embody all the real attributes of a true entrepreneur. There are things that set the real ones apart.

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Are You Appreciated as a Leader?

Do you get the recognition you think you deserve? Are you putting in endless days and weeks only to feel overlooked as a leader? Do you feel that talent you have is unappreciated? Well join the club. This is a complaint heard round the world from leaders in all kinds of businesses. There are always reasons for this.

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How to Re-Energize in a Slump

When things are going smoothly, it’s easy to stay focused and motivated. But slumps happen and when they do, one of the first things to take a hit is your drive and determination. You can stay focused and energize things by finding ways to re-awaken the spirit that got you to where you are in the first place.

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How to Build Strong Teams

Building strong, effective teams is challenge number one for most businesses. It all comes down to assembling a collection of people who can work together to deliver the most effective outcome.

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How to Run Your Business From a Smartphone or Tablet

It can be done. You can effectively operate your business without using a desktop or laptop. You can run a business using a smartphone or tablet, provided you have the right apps. Apps There are hundreds of thousands of apps available on all the major platforms combined. What you have to know is which ones [...]

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How Workaholics Anonymous Helps

There is an organization called Workaholics Anonymous. The requirement for all members is the desire to stop working compulsively.

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What Every Entrepreneur Should Stop Doing

Too many new entrepreneurs waste time on things that never pay off. There is a learning curve to business.

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How To Boost Employee Productivity

Most companies boast a dour culture and most employees have no fun at their work. You may love your work, but chances are your employees don’t.

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Leave The Office And Work From A Coffee Shop

There’s nothing wrong with it, as long as you’re the boss. This is something mere staff members would only get away with in the most enlightened companies, and we all know how many of those we have in this country.

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How To Make Your Company A Great Place To Work

Engaged employees, empowered employees are productive employees. These are the ones who can be counted on to be committed and loyal.

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How To Be Super-Productive

There are people who simply know how to get things done. Hard work is only part of the reason these people are productive.

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Is It Time To Drop PC’s?

We live in a world of smartphones and tablets. It’s also a world of mobile employees. So the question is, can your business operate PC free

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