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Dealing with Customer Complaints – The ‘Act Now’ Policy

A business coach, when explaining to a group of entrepreneurs how to deal with a dissatisfied customer, asked how serious is the following customer complaint? (Add complaint here_________________.) Answers ranged from an easy fix to unrecoverable. The coach replied the actual seriousness can be immaterial; it depends on how long you wait to deal with [...]

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How Luck Figures Into Things

It isn’t all about an MBA, a solid investment from somewhere or how innovative you may be. Luck is a factor, and most successful business people believe that luck had something to do with their success. What’s interesting about this is that the average person in a full-time job or even in a small business puts education first and discounts luck as a factor.

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Skills Entrepreneurs Lack

Most entrepreneurs are focused. They are goal oriented, and they are generally persuasive. These are all good qualities to have in business. It’s what they lack that is often most telling.

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A Strong Brand Means Focus

Getting a hold of exactly what your company brand is can be difficult. Most entrepreneurs are so consumed with running a business and growing that business that they lose sight of the key to consumer acceptance, which is the brand. The brand can only be one thing. It can’t be a diverse set of ideas or selling points. Avis is “Number Two”. BMW is “The Ultimate Driving Machine”. Esso puts “A Tiger In Your Tank”. One dominant thought. One compelling brand.

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How To Be A Mid-Life Entrepreneur

Entrepreneurship is not something that belongs to the very young. In fact, they know very little. They often succeed by total fluke. Don’t be taken in by the endless hype that permeates almost anything written about business success. Nobody has the maturity and experience of someone over 50. Take that to the bank, and while you’re there, apply for a new business loan. Do it with confidence and even bravado.

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Businesses That Learn Grow

Many small business owners don’t see themselves as particularly innovative. A very good approach for all entrepreneurs is to be observant, always test things out and assess what works and doesn’t work. In the end, it’s learning the basics that pay off for small businesses.

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How to Break Out of Your Funk

It happens. We face disappointment all the time in life. We sometimes allow that to take us into long running funks, which can’t help you or your business. Sadness and frustration can get the most of anybody, but it’s not unusual. The problem is that this is all a distraction that will take you away [...]

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How to Change Your Company

There comes a time when change is essential for many businesses. It may be as a result of a new product line, or entering new markets. It may have to do with a needed overhaul just to tweak things. Whatever the reason for needing change, it’s difficult.

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What Your Customers Really Want

Customers don’t usually tell you what it is they really want. When asked they’ll usually say all is well, but there are many things they don’t say about businesses they deal with. A psychologist might tell you that it;s just human nature. Customers want a whole lot from you, but they’ll never tell you.

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The Importance of Goals

It’s probably safe to say that the first goal set by every new business owner is to survive the first year, let alone the first few months. Assuming the company is still standing once that goal is reached, there are important goals that have to be set. Goal setting is about revenue and it’s also about ideas and innovation. It’s about employee retention and about product or service offerings.

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What a Start-Up Doesn’t Need (Immediately)

Start small, then build. Too many new entrepreneurs put the emphasis on the wrong things. The big things can come later.

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Good Leaders: A Balancing Act

In a business environment leader know that staff members should be given regular training to upgrade their skill sets. Great leaders know that it doesn’t stop there. Training and upgrading skills is something that also applies to them.

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Are You Appreciated as a Leader?

Do you get the recognition you think you deserve? Are you putting in endless days and weeks only to feel overlooked as a leader? Do you feel that talent you have is unappreciated? Well join the club. This is a complaint heard round the world from leaders in all kinds of businesses. There are always reasons for this.

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How to Re-Energize in a Slump

When things are going smoothly, it’s easy to stay focused and motivated. But slumps happen and when they do, one of the first things to take a hit is your drive and determination. You can stay focused and energize things by finding ways to re-awaken the spirit that got you to where you are in the first place.

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How to Build Strong Teams

Building strong, effective teams is challenge number one for most businesses. It all comes down to assembling a collection of people who can work together to deliver the most effective outcome.

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How to Lay Back and Make Sales

Sales fall apart just when you think they’re closed. This is something that happens in sales environments all the time, and it’s usually for one reason, the hard sell.

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How Workaholics Anonymous Helps

There is an organization called Workaholics Anonymous. The requirement for all members is the desire to stop working compulsively.

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